Can't log in? What to check

Can't log in to ElySpace? Check the address and password, reset the password, and wait if you're blocked after failed tries. Here's what to do in each case.

First: which login is it?

ElySpace has separate logins, each with its own password:

• Client area at my.elyspace.com: orders, invoices, domains, tickets. This article is about this login.
• cPanel: open it from the client area with Log in to control panel. See Log in to cPanel from the client area.
• Webmail and your mailboxes: see Log in to webmail.
• WordPress: the admin of your website: see Log in to your WordPress dashboard.

Check these in order

1. The email address. Use the address of your ElySpace account, not your website's email, and check it for typos. If you used Sign in with Google before, use that button again.
2. The password. Check Caps Lock and the keyboard language. Click the eye icon in the password field to see what you typed. A password manager may fill in an old password: type it by hand once.
3. Reset the password. Click Forgot Password? on the login page: Reset a forgotten client area password.
4. The 2FA code. If two-factor authentication is on, use the newest code from your app and make sure your phone's time is set automatically. Lost the phone? Use your backup code: Turn on two-factor authentication (2FA).
5. Another browser. Try a private window or another browser. Old cookies or a browser extension can break the login.

Blocked after too many tries

After repeated failed logins, the client area blocks logins from your connection for a while to protect your account. Wait a while before you try again, and reset your password rather than guessing. If it keeps happening, try from another connection, for example your phone's mobile data, and tell us in a ticket.

Can you log in to the client area, but cPanel, webmail or your website won't open from your connection? Then our server firewall may have blocked your IP address. Log in to the client area and use Support > Unblock IP Address, then click Check for IP Block and Remove.

You no longer have access to your email address

Without your mailbox you can't receive the reset email. Use the contact form, which works without logging in. Tell us your name, company and domain. We'll check that the account is yours before we change anything.

Still no luck?

Contact us without logging in: the contact form, the live chat on elyspace.com, or WhatsApp at +91 6005734534. Tell us the email address you're trying and what the login page shows. Never send us your password.

Related articles

• Log in to and out of the client area
• Reset a forgotten client area password
• Turn on two-factor authentication (2FA)
• Fix "Your IP address has changed. Please log in again"

Still stuck? Use the contact form, no login needed, and we'll help.