Most declined cards are blocked by the bank: an unconfirmed 3D Secure check, international payments turned off, or a billing address that doesn't match.
The decision is made by your bank or card issuer. Go through the checks below, and if none of them fits, your bank can tell you why it declined the payment. Your invoice stays open, and you can try again or pay another way.
Check these first
The 3D Secure check wasn't completed
Many banks ask you to confirm an online payment, with a code by SMS, a one-time password or a prompt in the banking app. If that window closed, timed out or the code was wrong, the payment is declined. Pay the invoice again and keep the page open until your bank has confirmed. See Pay an invoice.
Your card doesn't allow international or online payments
ElySpace bills in US dollars by default, so for many banks the payment counts as international. Some cards have international or online use turned off until you allow it. This is common with Indian debit and credit cards for USD charges. Turn on international (and online) transactions in your banking app or ask your bank, then try again.
The billing address doesn't match
Some banks compare the address you enter with the one they have for the card. Use the exact address on your bank statement, including the postcode. The address on your ElySpace account is in Update your profile and billing address.
Wrong details or not enough funds
Check the card number, expiry date and CVV, and that the card has enough balance or credit left. An expired saved card also fails: replace it under Billing > Payment Methods. See Save, change or remove a card.
Your bank blocked it as suspicious
Several tries in a row, a new merchant or an unusual amount can make the bank block the card for a while. Confirm the payment with your bank, then try once more instead of many times.
Pay another way
You don't have to use a card. On the invoice, pick another option under Payment Method:
- Razorpay, For Indian UPI/Credit/Debit Cards: UPI apps and Indian cards.
- PayPal: your PayPal account or a card through PayPal.
- Pay in Crypto (BTC, USDT, ETH etc): cryptocurrency through NOWPayments.
- Bank Transfer: the invoice is marked as paid once the money reaches us.
See Payment methods we accept and Change the payment method of an invoice. Pay before the due date so your service keeps running: Renewals, due dates and suspension explained.
Common problems
The bank says it approved the payment, but the invoice is unpaid
Wait a few minutes and reload the invoice. If the money has left your account and the invoice still shows Unpaid after an hour, open a ticket in Sales Support with the invoice number and the payment reference.
Your order was declined, not the card
We check every order for fraud, and some orders are declined by an automated check. You can ask a member of our team to review the decision in a ticket to Sales Support.
You see a charge you don't recognize
Talk to us before you contact your bank: a chargeback suspends the service the charge belongs to while the dispute is open. A ticket in Sales Support is quicker.
Related articles
- Pay an invoice
- Payment methods we accept
- Save, change or remove a card
- Change the payment method of an invoice
Still stuck? Open a support ticket and we'll help.
