Manage cPanel users with User Manager

User Manager in cPanel creates subaccounts: one login and password for a person's email and Web Disk. It doesn't give anyone access to cPanel itself.

See your users

1. Log in to cPanel and click User Manager in the Preferences section.

2. The list shows every subaccount, including the ones cPanel made for your email accounts. The icons on the right show which services a user has: email, FTP and Web Disk. A blue icon is switched on. FTP isn't offered on our shared hosting servers, so you can ignore that icon.

   1. Add User creates a new subaccount.
   2. Edit changes a user's services. Change Password and Delete are next to it.
   

Lines with a star on the person icon, such as your main cPanel user, are system accounts. They have no Edit or Delete links.

Add a user

1. Click Add User and fill in Basic Information and Security Information:

   1. Full Name: the person's name.
   2. Username: the part before the @, for example sam.
   3. Domain: the domain after the @. Together they form the login, for example [email protected].
   4. Contact Email Address: another address of the person, for example their private one.
   5. The user will set the account password.: cPanel emails the person a link to choose their own password.
   6. Set the user's password.: you type the password yourself and pass it on. You must use this option if you leave Contact Email Address empty.
   

2. Under Services, switch on what the person needs, then create the user:

   1. Email: creates the mailbox. Set its size under Quota, or choose Unlimited.
   2. Web Disk: lets the person open a folder of your hosting as a network drive. Set the Home Directory (the only folder they can reach) and Read-Write or Read-Only. See Connect a folder as a network drive (Web Disk).
   3. Click Create, or Create and Add Another User to continue with the next person.
   

The user signs in to webmail with the full address ([email protected]) and the password. The same password works for their Web Disk. When they change it, it changes for all their services.

Change or remove a user

• Edit: switch services on or off, change the mailbox size or the Web Disk folder, then click Save.
• Change Password: set a new password for all of the user's services.
• Delete: cPanel asks Do you wish to remove the "…" user from your system? and warns that the user's email messages are deleted from the server. Messages already downloaded to the person's devices stay there. Save anything you need first, then click Delete.

Common problems

You can't add another mailbox

Every user with the Email service counts as an email account, and each plan includes a set number of them. cPanel shows how many you use and your limit on the home page under Statistics. Delete a mailbox you no longer need or upgrade your plan.

The person didn't get the email to set a password

Ask them to check their spam folder. If it's not there, click Change Password next to the user, set a password yourself and pass it on in a safe way.

The user wants to log in to cPanel

That isn't possible with a subaccount. Only the main cPanel login opens cPanel. Never share it: add the person as a client area user instead, see Give other people access to your account.

Related articles

• Create an email account
• Connect a folder as a network drive (Web Disk)
• Give other people access to your account (users)
• Change an email account password

Still stuck? Open a support ticket and we'll help.