View and reply to your support tickets

All your tickets are under Support > Tickets in the client area. Open one with View & reply to read our answer and write back.

Find your tickets

1. Log in to the client area and click Support > Tickets. A new reply also shows up in the bell at the top and under Open tickets on the dashboard.

2. The list shows each ticket's subject, number, department and last update:

   1. The tabs All, Open, Answered, Awaiting reply and Closed filter the list.
   2. The status of each ticket.
   3. View & reply opens the ticket.
   

The status tells you whose turn it is: Answered means we've replied and are waiting for you; Open and Awaiting reply mean the ticket is waiting for us; Closed means it's finished.

Read and reply

1. At the top of the ticket you see:

   1. Department, Opened, Last Updated and Priority.
   2. Reply: jumps to the reply form at the bottom.
   3. Close: closes the ticket when your question is solved.

   The messages are listed below.

   

2. Write your answer:

   1. Type it in Message.
   2. Click Submit.
   

Keep each problem in its own ticket and reply in the same ticket while it's about the same problem: the whole history stays in one place. You can rate our replies with the stars below each one.

Common problems

You can't find a ticket

Click All and use Search tickets. Tickets you sent from another email address or account appear in that account.

The ticket was closed but the problem is back

Open a new ticket and mention the old ticket number, so we can see what was done before.

Related articles

• Open a support ticket
• Contact ElySpace: chat, phone, WhatsApp and email
• Share feedback about ElySpace

Still stuck? Open a support ticket and we'll help.