Your hosting plans are under Services > My Services. From there you log in to cPanel, see your plan details, change the package or the password.
Find your services
Log in to the client area and click Services > My Services in the menu on the left.
The list shows each plan with its domain, price, next due date and status:
- The tabs All, Active, Pending, Suspended and Cancelled filter the list. Use Search services if you have many.
- Every service has Log in to control panel (opens cPanel), Manage (opens the service page) and a … button with more actions: Upgrade / downgrade, View invoices, Get help and Request cancellation.
The service page
Click Manage or the plan's name. The top of the page shows:
The main buttons and your plan's details:
- Log in to control panel: opens cPanel without a password. See Log in to cPanel from the client area.
- Change Package: move to a bigger plan. See Upgrade or downgrade your hosting plan.
- Registration Date, Recurring Amount, Billing Cycle, Next Due Date, Server Location and Payment Method.
Below are four tabs:
| Tab | What it shows |
|---|---|
| Hosting Information | Domain, cPanel username, server name, IP address and nameservers. See Find your server name, IP address and nameservers. |
| Control panel | Sitejet Builder, addons you can buy, usage statistics, quick shortcuts into cPanel and a form to create an email account. |
| Resource Usage | Disk space and bandwidth you use. See Check disk space and bandwidth usage. |
| Change Password | A new password for cPanel and FTP. See Change or reset your cPanel password. |
What the status means
- Active: the service is running.
- Pending: the order isn't set up yet, usually because the invoice is still unpaid.
- Suspended: the service is paused, for example because of an unpaid invoice. See Renewals, due dates and suspension explained.
- Cancelled: the service has ended.
Common problems
A service is missing from the list
Click All. If it's still missing, check that you're logged in to the right account (Switch Account in the account menu at the top right).
The service is Suspended
Pay the open invoice under Billing > My Invoices. If no invoice is open, open a ticket and we'll tell you why.
Related articles
- Log in to cPanel from the client area
- Upgrade or downgrade your hosting plan
- Cancel a service
- Find your server name, IP address and nameservers
Still stuck? Open a support ticket and we'll help.
