For scan to email, alarms or cameras, enter your server name, port 465 with SSL (or 587 with STARTTLS), and a mailbox's full address and password.
The settings
| Field on the device | Value |
|---|---|
| SMTP server, outgoing server, mail server | your server name, for example node111.elycloud.com |
| Port | 465 with SSL/TLS, or 587 with STARTTLS |
| Security, encryption | "SSL" or "SSL/TLS" for port 465; "STARTTLS" or "TLS" for port 587 |
| SMTP authentication | on (sometimes "AUTH", "Login" or "Plain") |
| Username, account | the full email address, for example [email protected] |
| Password | the password of that mailbox |
| Sender address, From | the same email address |
Find your server name in cPanel under Email Accounts, Connect Devices (see Email server settings and ports).
Set it up
Create a mailbox only for the device, for example
[email protected](see Create an email account). If the device is ever lost or its settings are read out, you change this one password and nothing else is affected.Open the device's email or SMTP settings. On most office printers this is in the web page of the printer (type its IP address in a browser), under a name like Network, Email, SMTP or Scan to Email.
Enter the values from the table and save. Many devices have a Test or Send test email button: use it, or scan one page to your own address.
Good to know
- Encryption is required. Our mail server only accepts the login over an encrypted connection. A device that can't do SSL/TLS or STARTTLS can't send through it. A firmware update from the maker often adds this.
- Port 25: if the device can't use 465 or 587, port
25with STARTTLS and authentication also works on our server. Many internet providers block port 25 for home and office connections, so try it last. - Size limit: one message can be up to 50 MB including attachments. For large scans, lower the resolution or choose PDF with compression.
- Several devices: they can share one mailbox. Give each device its own mailbox if you want to see which one sent what.
Common problems
"Authentication failed" or "SMTP login error"
Enter the full email address as username and retype the password. Some devices cut long passwords or don't accept certain symbols; if so, set a new password with letters and numbers only (but long) for this mailbox (see Change an email account password).
"Cannot connect to server" or a timeout
Check that port and encryption match: 465 with SSL/TLS, 587 with STARTTLS. Also check that the device can reach the internet (gateway and DNS server set in its network settings).
"Certificate error" or "Server certificate not trusted"
Use your server name, not mail.yourdomain.com. Check that the device's date and time are correct: a wrong clock makes every certificate look invalid.
The device says "sent", but nothing arrives
Look in the spam folder of the receiving mailbox, then check the message in Track Delivery in cPanel.
Related articles
- Email server settings and ports (IMAP, POP3, SMTP)
- Send email from your website or app with SMTP
- Mailbox full, bounces and other common email errors
Still stuck? Open a support ticket and we'll help.
