Set up OX App Suite email on a Mac (Apple Mail)

Add your OX mailbox to Apple Mail on a Mac as an IMAP account with imap.us.appsuite.cloud and smtp.us.appsuite.cloud, then set the special folders.

Add the account

1. Open Mail. Click Mail in the menu bar, then Add Account.

2. Select Other Mail Account and click Continue.

3. Enter your Name, the OX Email Address and its Password. Click Sign In.

4. Mail says Unable to verify account name or password and shows more fields. That's expected. Fill them in:

   Field	Value
   User Name	your full email address
   Password	the mailbox password
   Account Type	IMAP
   Incoming Mail Server	imap.us.appsuite.cloud
   Outgoing Mail Server	smtp.us.appsuite.cloud

   Mail sometimes clears User Name after you type the server names. Check that it still holds your email address before you continue.

5. Click Sign In, keep Mail ticked and click Done.

Set the Sent, Junk and Trash folders

This makes Mail use the OX folders, so sent and deleted mail shows up in webmail and on your phone too, without duplicate folders.

1. Click Mail, Settings, then Accounts and select your OX account.

2. Open the Mailbox Behaviors tab.

3. For Sent Mailbox, Junk Mailbox and Trash Mailbox, choose the folders listed under your email address (Sent, Spam and Trash), not the ones under On My Mac.

Check the outgoing server port

1. In the same window, open the Server Settings tab.

2. Under Outgoing Mail Account (not the incoming one), untick Automatically manage connection settings.

3. Set Port to 587 and tick Use TLS/SSL. Port 465 with TLS/SSL works too. Click Save.

Give Mail a few minutes to download your messages before you look for problems.

Add your OX calendar and contacts

1. Open System Settings, Internet Accounts, click Add Account, then Add Other Account.

2. Choose CalDAV account for the calendar (or CardDAV account for contacts).

3. Set Account Type to Manual, enter your full email address as User Name, the mailbox password and dav.us.appsuite.cloud as Server Address. Click Sign In.

Common problems

Mail keeps asking for the password

Check that User Name holds your full email address in Server Settings for both incoming and outgoing mail. Test the password in OX webmail and set a new one in the client area if needed.

Sent mail doesn't appear in webmail

Sent Mailbox still points to a folder under On My Mac. Change it as described above.

Certificate warning

A server name is wrong. Use imap.us.appsuite.cloud and smtp.us.appsuite.cloud, not mail.yourdomain.com.

Related articles

• OX App Suite server settings (IMAP, SMTP, ports)
• Set up OX App Suite email in Outlook (also covers Outlook for Mac)
• Set up OX App Suite email on iPhone or iPad
• Create OX mailboxes and log in to OX webmail

Still stuck? Open a support ticket and we'll help.