Set up OX App Suite email on Android

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Add your OX mailbox to the Gmail app or Samsung Email as a personal IMAP account with imap.us.appsuite.cloud and smtp.us.appsuite.cloud.

Before you start: have your OX email address and its password ready (see Create OX mailboxes and log in to OX webmail). Menu names differ a little between phone makers and app versions.

The values you need

FieldValue
Account typePersonal (IMAP)
Usernameyour full email address
Incoming serverimap.us.appsuite.cloud, port 993, SSL/TLS
Outgoing (SMTP) serversmtp.us.appsuite.cloud, port 465, SSL/TLS, sign-in required

Gmail app

  1. Open the Gmail app, tap your profile picture at the top right and tap Add another account.

  2. Tap Other, type your OX email address and tap Manual setup.

  3. Choose Personal (IMAP) and tap Next. Enter the mailbox password and tap Next.

  4. Incoming server settings: Username is your full email address, Server is imap.us.appsuite.cloud, port 993 and security type SSL/TLS. Tap Next.

  5. Outgoing server settings: keep Require sign-in on, enter the full email address and password, smtp.us.appsuite.cloud as SMTP server, port 465 and SSL/TLS. Tap Next.

  6. Choose how often the app checks for mail, tap Next, enter the name shown to the people you write to and tap Next again.

Samsung Email

  1. Open Samsung Email. On first start it asks for an account; otherwise open the menu, tap the gear icon and Add account.

  2. Choose Other, enter your OX email address and password and tap Manual setup.

  3. Choose IMAP account. Enter imap.us.appsuite.cloud as incoming server (port 993, SSL) and smtp.us.appsuite.cloud as outgoing server (port 465, SSL), both with your full email address as username. Tap Sign in.

Calendar and contacts

The steps above add email only. OX App Suite shares calendars and contacts over CalDAV and CardDAV (server https://dav.us.appsuite.cloud/, same username and password). Android needs an extra app for that. To see the options for your phone, sign in to OX webmail, click the Settings icon and choose Connect your device. You can also use OX webmail in the phone's browser and add it to the home screen.

Common problems

"Couldn't open connection to server"

Check the server names, ports and security type. Don't use mail.yourdomain.com: OX mail always uses the appsuite.cloud servers.

"Username or password is incorrect"

The username is the full email address. Test the password in OX webmail and set a new one in the client area if needed (see Create OX mailboxes and log in to OX webmail).

Mail arrives but can't be sent

Make sure Require sign-in is on for the outgoing server. If your mobile network blocks port 465, use 587 with STARTTLS.

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delivery email disk usage email filters email forwarder email history email hosting email login email migration email password email ports email preferences email quota email routing email signature email test email verification EPP code error error log error pages EV SSL expired domain expiry expiry date export database export emails fake email faster support feedback File Manager file permissions firewall first website flush DNS folder force HTTPS forgot password form email not received forward email free migration free SSL FTP account's password FTP password Galaxy email setup getting started Git GitHub Gmail Gmail app GoDaddy good ticket Google malware warning Google sign-in Google Workspace GST number Gzip compression hacked website hacked WordPress hardening help help center home server hosting hosting addons hosting glossary hosting location hosting plan Hosting Service hosting terms hosting tools hosting types hostname hostname SSL hostnamectl hotlink protection HOW TO ADD NAME SERVERS TO MY DOMAIN NAME How to create additional FTP accounts in cPanel How to create FTP accounts in cPanel How to setup name-servers for a domain htaccess htaccess redirect HTTP to HTTPS image theft IMAP IMAP settings IMAP SMTP settings import emails import SQL Imunify360 index.php virus INR install plugin install SSL certificate install WordPress instant answers invite user invoice invoice details invoice emails invoice PDF invoices IP address IP Blocker iPad iPhone email knowledgebase language large database leech protection LEMP Let's Encrypt LFD linked accounts LiteSpeed Cache live chat locked out log out login login email login problem lost email Mac Mac email mail rules mailbox mailbox check mailbox full mailbox size mailing list Mailman maintenance maintenance mode malware removal malware scan manage services mass payment max_execution_time members area memory_limit menu migrate WordPress migration request migration ticket mobile webmail money-back guarantee move email move website move WordPress site MultiPHP INI Editor MultiPHP Manager multiple accounts multiple websites MX record MX records my domains MySQL MySQL database MySQL user mysqldump nameserver Nameservers network drive new account new order newsletter Nginx Node.js notifications npm nvm open ticket Optimize Website or delete order order email out of office outage Outlook Outlook app Outlook IMAP Outlook mobile Outlook password prompt OX App Suite OX webmail page speed password protect pay all pay invoice payment payment details payment failed payment method payment methods PayPal permalinks permissions phishing phone support PHP errors PHP timezone PHP version PHP-FPM php.ini PHPMailer phpMyAdmin plugin updates point domain print invoice printer SMTP product addons products professional email profile public_html publish a post quick start quota quote quotes rating Raw Access raw access logs reading settings redemption period redirect referral link refund register register domain remove user renew domain renewal repair database reseller hosting reset admin password reset password resource usage restore WordPress revoke access revoke privileges root login Roundcube Roundcube export Roundcube identities Roundcube signature rsync backup Samsung Email scam scan to email scheduled task search Search Console self-hosted WordPress send and receive send as server IP address server location server security server status service details services session setup setup domain i setup domain name shared passwords shared vs VPS sign up single sign-on site address Sitejet Builder SMTP SMTP settings spam spam filter SpamAssassin SPF SSH SSH hardening SSH key SSL certificate static front page strong password subaccount subdomain suggestions support ticket support ticket tips support tickets suspension switch account tar test site Thunderbird ticket reply ticket status track delivery transfer website troubleshooting two-factor authentication UAPI Ubuntu Ubuntu 24.04 UFW unpaid invoice 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