Set up OX App Suite email on iPhone or iPad

Add your OX mailbox to iPhone or iPad Mail as an IMAP account: imap.us.appsuite.cloud in, smtp.us.appsuite.cloud out, full email address as username.

Option 1: use the OX setup wizard

OX App Suite has a wizard that shows the setup steps for your device.

1. Sign in to OX webmail at https://us.appsuite.cloud/appsuite/.

2. Click the Settings icon in the menu bar and choose Connect your device.

3. Choose the device and the app you want to use (for example iPhone and the Mail app) and follow the instructions the wizard shows.

Option 2: add the account by hand

1. Open Settings, then Apps, Mail, Mail Accounts and tap Add Account. On older iOS versions it's Settings, Mail, Accounts.

2. Tap Other, then Add Mail Account.

3. Enter your Name (shown to the people you write to), the OX Email address, its Password and a Description such as "Work". Tap Next.

4. Make sure IMAP is selected at the top, then fill in both sections:

   Field	Incoming Mail Server	Outgoing Mail Server
   Host Name	imap.us.appsuite.cloud	smtp.us.appsuite.cloud
   User Name	your full email address	your full email address (required, even if iOS says optional)
   Password	the mailbox password	the mailbox password

5. Tap Next. iOS checks the settings. Choose what to sync (Mail) and tap Save.

Check the ports and SSL

iOS usually finds the right ports itself. If sending or receiving fails, check them:

1. In Mail Accounts, tap your OX account, then the account line (your email address) and Advanced. Turn on Use SSL and set Server Port to 993.

2. Go back, tap SMTP under Outgoing Mail Server and tap the primary server. Turn on Use SSL, set Authentication to Password and Server Port to 465. Tap Done.

Add your OX calendar and contacts

OX App Suite syncs calendars over CalDAV and contacts over CardDAV.

1. Open Settings, Apps, Calendar, Calendar Accounts, Add Account, Other and tap Add CalDAV Account.

2. Enter Server dav.us.appsuite.cloud, your full email address as User Name and the mailbox password. Tap Next, then Save.

3. For contacts, do the same under Settings, Apps, Contacts, Contacts Accounts with Add CardDAV Account and the same server, user name and password.

Common problems

"Cannot Verify Server Identity"

A host name is wrong, for example mail.yourdomain.com. Use imap.us.appsuite.cloud and smtp.us.appsuite.cloud; their certificate matches.

"Account verification failed"

Use the full email address as user name for both servers and test the password in OX webmail. If it fails there too, set a new one in the client area with Set Password (see Create OX mailboxes and log in to OX webmail).

Mail arrives but can't be sent

The outgoing server needs the user name and password too. If your network blocks port 465, set the SMTP port to 587 with SSL on.

The account works, but new mail never arrives

Your domain's MX records may still point to your old email service. Check OX App Suite: point your domain's email DNS.

Related articles

• OX App Suite server settings (IMAP, SMTP, ports)
• Set up OX App Suite email on Android
• Set up OX App Suite email on a Mac (Apple Mail)
• Create OX mailboxes and log in to OX webmail

Still stuck? Open a support ticket and we'll help.