Create OX mailboxes in the client area under Manage Email Accounts, then sign in to webmail at us.appsuite.cloud with the address and its password.
Open Manage Email Accounts
Log in to the client area, open Services and click your OX App Suite service (see Manage your services).
In the Email Management menu of the service, click Manage Email Accounts.
The page lists your OX addresses with their Mailbox Size and shows how many you can still create: "You have created ... of ... available accounts". Click Refresh if a change doesn't show yet.
Create a mailbox
Click Create User.
Fill in the form: Display Name (shown to the people you write to), First Name, Last Name, the new Email Address and a strong Password twice. All fields are required.
Click Add. The message "Account created successfully." confirms it, and the address appears in the list.
When the count shows that all available accounts are used, add more mailboxes as described below.
Change a mailbox
- Manage account: change the Display Name, First Name and Last Name.
- Set Password: enter and confirm a new password, or click Generate for a random one. Use this when someone forgets their password; it isn't reset in webmail. Afterwards, update the password in every mail app that uses this mailbox.
- Delete: removes the mailbox and its aliases after you confirm. Copy any mail you want to keep first.
Add an alias (a second address for the same mailbox)
An alias such as [email protected] delivers to an existing mailbox, and you can send from it too.
Click the row of the mailbox (it shows Email Aliases with the number of aliases).
Type the new name in the empty field at the bottom of the alias list and click Create. The alias works right away.
To remove an alias, click Delete next to it.
Add more mailboxes
On Manage Email Accounts, click Upgrade.
Enter the total number of mailboxes you want in Qty. For example, if you have 1 and need 2, enter
2.Click Select and complete the order. After payment, the list shows the new number of available accounts.
Log in to OX webmail
Open
https://us.appsuite.cloud/appsuite/in your browser. You can also click Log in to OX App Suite in the service's Email Management menu.Enter the full email address in Email and the mailbox password in Password. Both are case-sensitive.
Tick Stay signed in only on your own device, then click Sign in. The first time, OX may walk you through a short setup (language, theme, layout).
To sign out, click your picture or initials (the My account icon) at the top right and choose Sign out. On a shared computer, close the browser afterwards.
The webmail address is the same for every OX customer and can't be changed to your own domain. Bookmark it, or add it to your phone's home screen.
Find the settings for mail apps
Below the mailbox list, the tab Email Client Settings shows the server names and ports, Calendars and Contacts shows the CalDAV and CardDAV address, and Migration Tool opens the tool for copying old mail. The same values are in OX App Suite server settings (IMAP, SMTP, ports).
Common problems
"User is deactivated (AUTHORIZATION-0001)"
The OX service has expired, usually because the renewal invoice isn't paid. Your mail is kept. Pay the invoice (see Pay an invoice) and access comes back once the renewal is processed.
The password is not accepted
Use the full email address, not only the part before the @. If it still fails, set a new password with Set Password.
The mailbox works, but no mail arrives
Your domain's MX records don't point to OX yet. Check them as shown in OX App Suite: point your domain's email DNS.
Related articles
- OX App Suite server settings (IMAP, SMTP, ports)
- Set up OX App Suite email on iPhone or iPad
- Set up OX App Suite email in Outlook
- OX App Suite: point your domain's email DNS
Still stuck? Open a support ticket and we'll help.
