We create your renewal invoice 10 days before the due date. If it isn't paid by then, the service is suspended automatically the day after the due date.
How renewal works
- 10 days before the due date, the renewal invoice is created. You find it under Billing > My Invoices, and the dashboard shows it under Unpaid.
- On the due date, the invoice should be paid. With a saved card or account credit, it's paid automatically. With any other method, pay it yourself. See Pay an invoice.
- From the day after the due date, an unpaid hosting service is suspended automatically: your website and email stop working until the invoice is paid.
Each service shows its Next Due Date on its page under Services > My Services. The dashboard lists what renews in the next 90 days under Upcoming renewals.
What suspension means
- Your files, emails and databases are kept, but visitors can't reach your website and email stops working.
- We don't charge late fees.
- Services aren't deleted automatically. Our Terms of Service do allow us to end a service that is still unpaid 30 days after the due date, so don't leave an invoice open that long.
Domains
Auto-renew is on by default for domains: a renewal invoice is created before the domain expires. If a domain isn't renewed in time, it stops working and can be lost. See Turn auto-renew on or off and Renew a domain.
Don't want to renew?
Request a cancellation before the due date. See Cancel a service.
Common problems
Your service was suspended
Pay all unpaid invoices under Billing > My Invoices. If the service isn't back online soon after, open a ticket in Sales Support.
You didn't get a renewal reminder
Check your spam folder and that the email address in your profile is current. You can always see open invoices in the client area, whether or not an email arrived.
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Still stuck? Open a support ticket and we'll help.
