• Friday, June 2, 2023

 

When choosing a hosting provider, it's crucial to understand the scope of support offered with your package

 

 

++++++Shared Hosting Support ++++++


Support typically included with shared hosting from ElySpace:

  1. Account Setup: ElySpace will assist you with the initial setup of your hosting account and guide you through their control panel to understand how to manage your hosting.

  2. Migration Support: If you're transferring your website from another hosting provider, ElySpace will often provide guidance or services to help with this migration process.

  3. Email Account Setup: They'll offer support in setting up and managing email accounts linked to your domain.

  4. Server Maintenance: ElySpace will handle the regular updates and maintenance of the server and server-level software.

  5. Basic Security: ElySpace will support the basic security of your website, including SSL certificate installation, firewall configurations, and protection against DDoS attacks.

  6. Database Management: You'll receive assistance with creating and managing databases for your website.

  7. CMS Installation: ElySpace might provide help with the installation of popular content management systems (CMS) like WordPress, Joomla, etc.

  8. Backup and Restoration Services: Regular backups of your website will be conducted, and ElySpace can assist in restoring your site from these backups if needed.

  9. Server Performance Issues: If you experience server-side issues like downtime or slow loading times, ElySpace will provide technical support to identify and fix the problem.

Support typically not included with shared hosting from ElySpace:

 

  1. Website Code Issues: If there's a problem with your website's code, this falls outside ElySpace's scope of support. You'd need to hire a web developer or programmer to fix coding issues.

  2. WordPress (or any CMS) Theme or Plugin Issues: If a bug arises from a theme or plugin you're using on your WordPress site, ElySpace will generally not provide support to fix this. These are often considered third-party issues. You would need to reach out to the theme or plugin developer or hire a WordPress specialist for assistance.

  3. WordPress Updates: While ElySpace may provide assistance in installing WordPress and ensuring it runs well on their servers, they typically don't assist with updating your WordPress software, themes, or plugins. This responsibility falls to the website owner.

  4. Third-Party Applications: If you're using a third-party application and it's not working correctly, ElySpace usually won't provide support for these issues. You would need to contact the application's developer for support.

  5. Website Design and Content: Designing your website, creating content, updating and managing that content are not services ElySpace would typically provide. You'd need to handle these tasks yourself or hire a professional.

  6. SEO Services: Optimizing your website for search engines is outside ElySpace's support scope. You might need to hire an SEO specialist or use SEO tools to handle this.

  7. Advanced Server Customizations: Any advanced customization beyond standard configurations or software installations is not generally supported by ElySpace. For such customizations, you might need the services of a systems administrator or developer.

 

++++++Managed Cloud Hosting Support ++++++

Support typically included with Managed Cloud Hosting from ElySpace:

  1. Dedicated Support: With managed cloud hosting, you often have a dedicated support team to assist you 24/7 with any issues that arise.

  2. Server Setup and Management: ElySpace will handle the setup, configuration, and ongoing management of your cloud server.

  3. Security Services: Managed cloud hosting usually comes with enhanced security features, including advanced firewall configurations, malware scanning, SSL installation, and DDoS protection.

  4. Software and System Updates: Regular updates of your server's operating system and server-level software will be handled by ElySpace.

  5. Performance Monitoring: ElySpace will continuously monitor your server's performance to ensure it's operating optimally and fix any server-level issues that arise.

  6. Automated Backups and Restoration: ElySpace will handle regular backups of your site and can assist in restoring your site from these backups if needed.

  7. Database Support: Help with creating, managing, and optimizing databases associated with your website is usually included.

  8. Email Setup: Support for setting up and managing email accounts linked to your domain.

  9. CMS Installation and Updates: ElySpace might not only assist with the installation of popular content management systems (CMS) like WordPress, Joomla, but also handle updates for these systems.

Support typically not included with Managed Cloud Hosting from ElySpace:

  1. Website Code Issues: If your website has coding issues, these won't typically be addressed by ElySpace. For this, you'll need to hire a web developer.

  2. Third-Party Applications: Issues with third-party applications or plugins usually fall outside the scope of ElySpace's support. You would need to contact the application's developer for assistance.

  3. Website Design and Content: Designing your website, creating content, and managing that content are not typically included in ElySpace's support.

  4. SEO Services: ElySpace typically doesn't offer SEO services. You may need to hire an SEO specialist or use SEO tools to handle this.

  5. Advanced Server Customizations: If you need advanced server customizations beyond standard configurations, these aren't usually handled by ElySpace. You would need to hire a specialist for this.



    ++++++ Unmanaged VPS Support ++++++

     

    Unmanaged VPS (Virtual Private Server) hosting gives you complete control over your server environment, but it also means you're largely on your own when it comes to setup, management, and troubleshooting. Here's a typical breakdown of what is and isn't included with Unmanaged VPS hosting from a company like ElySpace.

    Support typically included with Unmanaged VPS from ElySpace:

    1. Server Provisioning: ElySpace will handle the initial setup of your virtual server. They'll set up the hardware and install the operating system, but beyond that, the configuration is up to you.

    2. Hardware and Network Issues: ElySpace will likely provide support for any hardware failures on the physical server your VPS is hosted on or any network issues on their end that are affecting your server.

    3. Basic OS Support: ElySpace will generally ensure that the operating system on your server is running, but you'll be responsible for managing and configuring the OS yourself.

    Support typically not included with Unmanaged VPS from ElySpace:

     

    1. Server Management: Tasks like server configuration, software installations, system updates, and security measures are up to you.

    2. Website Troubleshooting: Issues with your website's code, CMS (like WordPress), themes, or plugins do not fall within the scope of support.

    3. Email Setup: Setting up and managing email accounts linked to your domain would be your responsibility.

    4. Security Measures: You'll be responsible for implementing and managing all security measures, like firewalls, SSL certificates, and DDoS protection.

    5. Database Management: Creating, managing, and troubleshooting databases for your website would be up to you.

    6. Backups and Restorations: You'll need to set up any backup systems and handle site restorations yourself.



      ++++++ WordPress Hosting Support ++++++

       

      WordPress Hosting typically offers a hosting environment specifically optimized for WordPress sites. The support provided can vary widely, ranging from standard shared hosting level support to more comprehensive managed WordPress hosting. Here's what you might expect with a WordPress Hosting package from a company like ElySpace:

      Support typically included with WordPress Hosting from ElySpace:

      1. WordPress Installation: ElySpace will likely handle the initial installation of WordPress on your hosting account.

      2. WordPress Optimized Environment: ElySpace will manage the hosting environment to ensure it's optimized for WordPress, including the server configuration and specific performance enhancements.

      3. WordPress Related Queries: Basic guidance about how to use WordPress, including navigating the dashboard, creating posts or pages, and installing plugins/themes from the WordPress repository.

      4. Server-Level Issues: ElySpace will provide support for server-related issues, including downtime, server errors, or connectivity issues.

      5. Security Measures: ElySpace will implement basic security measures like SSL certificates, and may offer specific security enhancements for WordPress.

      6. Automated WordPress Updates: Many WordPress hosts will automatically update your WordPress software to the latest version.

      Support typically not included with WordPress Hosting from ElySpace:

       

      1. Website Design and Content: Creating, updating, and managing your website's design and content generally won't be covered by ElySpace's support.

      2. Custom Code/Third-Party Themes and Plugins: If there's an issue with custom code or a third-party theme or plugin, it usually falls outside the scope of support.

      3. Advanced SEO Services: While WordPress is SEO-friendly, advanced SEO configurations and optimizations typically aren't provided by ElySpace.

      4. Email Setup: Some WordPress hosting plans might not include email services, in which case setting up and managing email accounts linked to your domain would be your responsibility.

Back